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When an email doesn't go out

When an email doesn't go out

What the reasons mean and how to fix them.

About 3 minutes to read

When an email doesn't go out, Emails tells you why. Find the message below to see how to fix it.

The Overview tab says why the latest email didn't go out, and the Sent emails tab marks it as Not sent.

Problems with your key

Cloudflare didn't accept your key

Part of the key was missed when you copied it, or it was deleted in Cloudflare.

Fix: On the Settings tab, click Disconnect. Then make a new key with Create your key and connect again.

Your key isn't allowed to send emails

The key is missing the Email Sending permission.

Fix: Make a new key with Create your key. Before you click Create Token, check that the list shows Email Sending.

That key can do more than send emails

Emails won't keep a key that could change your website.

Fix: Make a new key with Create your key. That key can only send emails.

That key works for more than one Cloudflare account

Fix: Make a new key with Create your key. It makes a key for just one account.

Problems with your address

Check that your domain is set up in Cloudflare Email Sending

Usually, the part after the @ in your address hasn't been added in Cloudflare yet.

Fix: Click Open Email Sending, then Onboard Domain, and pick your address. Also check that the address you're sending to is right.

Email Sending isn't turned on for your account yet

Fix: Open Email Sending in Cloudflare and add your address. See step 2 of Getting started.

Cloudflare has paused sending

Cloudflare pauses sending when too many emails bounce or get marked as spam.

Fix: Open Email Sending in Cloudflare. It says why, and what to do.

Problems with who you're sending to

The email bounced

The address doesn't exist, or can't get email.

Fix: Check that the address is typed right.

Emails to this address bounced before

Cloudflare won't send to an address that bounced before.

Fix: If the address works now, remove it from the list in Cloudflare Email Sending.

Other messages

Today's limit is reached

Apps like Forms sent their 200 emails for today. The rest go out tomorrow. Sign-in links still go out.

Fix: If the emails are real, raise the limit on the Settings tab. See Which emails are sent.

Emails isn't connected to Cloudflare yet

Fix: Open Emails in your admin and connect it. See Getting started.

Couldn't reach Cloudflare, or too many emails at once

Cloudflare had a short problem, or your website sent a lot of emails at the same moment.

Fix: Wait a minute and try again.

The email is too big

Fix: Keep each email, with attachments, under 25 MB.